THE GENERAL MANAGER FOR ONE OF THE TOP AUTOMOTIVE DEALERS IN KENTUCKY FINDS A WAY TO HIRE EMPLOYEES NEEDING A SECOND CHANCE BY TURNING OBSTACLES INTO OPPORTUNITIES
(Louisville, KY) With less than two years in his new position, Steve Mudd Jr., and his team at Montgomery Chevrolet have doubled sales over their projection. They actually grew 65% in year over year sales.
The first 40 Under 40 award recipient is only one of four African American General Managers in the state of Kentucky was passed the GM torch in July 2015 and has been excelling since that day. As he climbed the leadership ladder, he continued to develop his support team. Even with his busy schedule, Steve takes the time to teach his sales team the auto business. By making them knowledgeable on the sales floor, it gives customers confidence in the sales team and their purchase.
Steve likes to stay above the curve by finding innovative sales tactics by using mediums like social media platforms. He says “To be a leader, you need to find an employee’s strength and build from it. Just like an athlete on a team. Each person has a particular position they play. They become a leader in the position but fellow teammates are there to assist to make sure the ball stays in play. That’s why I chose the Disney Approach developed by Walt Disney”.
When the perspective customer pulls into the lot, they are greeted. Instead of them looking for help, Steve’s team is there walking them through the process.
Mudd goes on to say “Customer service is vital because we want you to become a repeat customer. How you feel when you drive your new car off the lot, is the same feeling you get when it’s time to start thinking about additional purchases. They should be saying to themselves that they would return because their last experience was a good one.”
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